Shipping and Delivery

Hexabloom takes orders and delivers anywhere in the Philippines around at rates typically much cheaper and more quality than other online shops and and also the time and gas it takes to drive to your nearest mall.

Free Shipping

You may receive your orders with the following timeframe:

Products Damaged or Shipped in Error

Although deliveries are packaged very carefully, damages can sometimes occur in transit and mistakes are sometimes made. Please see our Return Policy.

Wrong Shipping Information

Hexabloom delivers to the shipping address that you specify when you place your order. Hexabloom  is not responsible for incorrect information provided to us. A minimum 500 Pesos Change of Address fee will be charged if you change your shipping destination after your package is in transit. If your package has already been delivered, there will be additional charges for package pick-up and re-delivery. Additional charges may apply if the package is redirected, an address is incomplete (with the exception of zip code which we can determine) or the wrong shipping sector was entered at the time of order. We are not responsible for shipping charges for packages returned due to missing or wrong information.

Returns

For information on returning items, please see our Return Policy.

Ordering

All credit cards are charged at the time of checkout to help prevent fraudulent orders. Under no circumstances are you allowed to make a purchase with someone else's credit card, even with the card holder's consent. If you are a first time customer and making a purchase with a shipping address that differs from the billing address, we reserve the right to require you to sign a purchase agreement to authorize the order.

Order Processing

Orders can be placed 24 hours a day, 7 days a week. Orders received will be processed as quickly as possible. Orders may take from 1 to 5 days to process excluding weekends. So we can ensure the correct items are shipped and that the order will be packed in a way. So that the chances of the items being damaged are minimized. Orders received on weekends and holidays will start to be processed starting the next business week.

If for any reason, due to extenuating circumstances, your order does not ship within three to four business days, customer service will contact you via email and/or phone explaining the delay.

Address Change and Cancellation Policy

If you wish to change your order after it has been placed, please send an email to hexabloom.01@gmail.com immediately. If your order has already been processed, unfortunately, you will not be able to change it. Please understand that we try to provide the fastest turn-around time possible to ensure you receive your order quickly.

Terms of Acceptance of Goods

All items purchased from us are made pursuant to a shipment contract; this means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Upon delivery, the recipient shall inspect the items received and immediately inform us if the items received are not in good condition. If we have not been notified of any defect or error with the items received by 5:00 p.m. on the third (3rd) day after delivery of the items, the recipient shall be presumed to have accepted the items and shall have waived any rights thereto. In case of chargebacks or a refund by the buyer, the recipient agrees to return the items received in their original state and packaging to us. In the event that this cannot be done, the recipient will pay for the damaged merchandise in full. A penalty of 10% per month will apply on unpaid/unreturned merchandise and overdue accounts, plus all costs of collection, including but not limited to reasonable attorneys' fees.

PayPal Orders

Orders paid with PayPal will not be shipped until the funds have been transferred to Hexabloom's account. All refunds will be returned to your PayPal account. Shipping address information must be updated through PayPal. If you use PayPal at checkout, the address listed with PayPal is the destination for your order. Hexabloom cannot be responsible for incorrect information provided to us.